Refund Policy
Last updated: 8 August 2026. This policy covers educational seats and Desk Circle sessions sold by Datalink Core.
Eligibility
Full refunds are available if you cancel at least seven full days before the published cohort start and have not downloaded more than the orientation packet. After that window, partial refunds may apply as described below.
Timeframe for requests
Submit refund requests within fourteen days of payment or before the midpoint of the cohort, whichever comes first, unless mandatory consumer law in Korea grants a longer period.
Full vs. partial refunds
- Full refund: cancellation ≥ 7 days before start, orientation-only access.
- Partial refund (50%): cancellation fewer than 7 days before start but before Module 2 materials unlock.
- No refund: after Module 2 unlocks, or after two worksheet reviews have been delivered, except where required by law.
Non-refundable items
Completed one-off consulting add-ons, third-party software licenses, and seats transferred to another learner at your request are non-refundable.
Refund process
Email support@datalink-core.digital with your name, purchase date, program name, and reason. Include the phone number associated with the purchase if relevant. You may also call +82-1-885-8159.
Processing time and method
Approved refunds are processed within ten business days to the original payment method when possible. Bank transfer refunds inside Korea may take additional clearing time.
Cancellation by Datalink Core
If we cancel a cohort, you may choose a full refund or transfer to a later cohort at no extra seat fee.
Exceptions
We may offer goodwill exceptions for documented medical or family emergencies. Exceptions are discretionary unless law requires otherwise.
Contact for refunds
Street: 56-11, Gisan ri 7, Ildong-myeon; City: Pocheon-si; State/province/area: Gyeonggi-do; Phone number: +82-1-885-8159; Country calling code: +82; Country: Korea;